COVID-19 Q&A
Making it easier to document patient care from virtually anywhere
What core products/services does your organization offer for COVID-19 response? Our cloud-based solutions are ideal for coor- dinating and documenting care in high-pres- sure clinical environments and from mobile and remote locations. The cloud also made it possible to rapidly add COVID-19 content and services. Some examples are: • Dragon Medical One / PowerMic Mobile: A voice-powered system for capturing the patient story at the point of care, supplemented with a secure, hands- free, mobile microphone app for clinical teams in mobile or remote locations. We added free COVID-19 documentation templates to help care teams capture key data including symptom severity and risk of mortality.
• Dragon Ambient eXperience (DAX): Automatically captures, creates and up- dates documentation of patient encoun- ters during in-clinic or telehealth visits. That enables physicians to focus on the patient with greater efficiency, higher quality documentation and faster EHR updates.
• PowerShare: A radiology network link- ing 80% of US healthcare facilities for reading and reporting imaging findings from any location. PowerShare enables radiology teams to work safely from home, quickly access reference studies, eliminate CD usage and help patients avoid unnecessary trips and radiation exposure for repeated scans.
What are your customers’ biggest needs in this present crisis? Customers’ biggest needs in the present crisis include physician safety and keeping up with increased patient volumes. That requires secure access to clinical informa- tion and systems from multiple locations. Addressing the skyrocketed use of telehealth during the crisis, Nuance announced the Dragon Ambient eXperience (DAX) for tele- health solution so clinicians can remotely document each encounter, communicate with care teams and access the EHR via their mobile device as if they were onsite.
What are their greatest challenges as it relates to COVID-19? The greatest challenges as it relates to COVID-19 are the ability to work together while apart while maintaining the quality and continuity of care under the rapidly changing conditions. The adoption of new technologies also poses as a challenge as physicians are tasked with deploying tele- health platforms quickly, documenting care efficiently across all facilities and remote locations. Ease-of-use is paramount for the rapid and widespread deployment of tele- health solutions, as is the capture of, and access to, crucial data for COVID-19 patients. So, Nuance developed the electronic health record (EHR)-agnostic COVID-19 Content Pack based on the CDC and AHIMA regu- lations to boost provider efficiency and help ensure the capture of crucial datapoints for COVID-19 patients. Rather than require cli- nicians to repeatedly enter data for each case, the COVID-19 templates allow them to enter key information to accurately and quickly capture patient acuity, complexity of symp- toms, and risk of mortality.
When a health crisis hits, what innovation challenges present themselves that otherwise wouldn’t?
When a health crisis hits, solutions must be immediately deployed at scale and onboarded remotely across diverse environ- ments and locations. The solutions must work with existing systems, laptops, mobile devices and workflows without training. Proven security compliance, and reliability backed by a reputable vendor offering long- term support are essential. In addition, plans and solutions must be proactively put in place to be prepared for the recovery of a crisis.
How do you see the next 6 to 12 months playing out with regard to your customers using these solutions in the COVID-19 context?
Hospital systems have dramatically acceler- ated telehealth and other digital initiatives
Peter Durlach Senior Vice President, Healthcare Strategy & New Business Development
Nuance Communications, Inc.
that may or may not have been underway before COVID-19. One hospital IT executive told us that they’ve advanced their telehealth initiatives by at least a decade practically overnight. Our cloud-based platforms were designed for the digital transformation of healthcare, so the ability to accelerate and adjust that process is a benefit of our solu- tions. We also see a tipping point for the use of conversational AI and ambient clinical intelligence in the fight against COVID-19 and the resulting need for rapid service and revenue recovery for our nation’s provider organizations. Hospitals are rapidly scal- ing intelligent digital patient engagement technology through the use of voicebots and chatbots, and empowering clinicians with telehealth services powered by ambient clini- cal intelligence technology. They are provid- ing physicians with cloud speech solutions to more easily document COVID-19 while keeping them safer using personal mobile devices.
Healthcare executives are now planning critical revenue recovery initiatives lever- aging computer-assisted physician docu- mentation and AI-powered Clinical Docu- mentation Improvement (CDI) tools across inpatient, outpatient and surgical settings. The results from these and other use cases during the crisis show how conversational and ambient technology deployed at scale can improve provider well-being, and im- portant clinical and financial outcomes in the post-pandemic world. To learn more visit
www.nuance.com/ healthcare or call 877-805-5902.
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